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At Stainfreshox, we strive to provide exceptional gift wrapping services and handmade products that meet your expectations. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges of our services and products.
Since gift wrapping is a service performed on items you provide, returns work differently than traditional product returns:
If you are not satisfied with the quality of our gift wrapping service, please contact us within 48 hours of receiving the wrapped gift. We will work with you to resolve the issue, which may include:
If you need changes to your wrapping before completion, please notify us as soon as possible. We will do our best to accommodate modifications, though additional charges may apply depending on the extent of changes required.
Our handmade products, including artisan candles, personalized stationery, and handcrafted jewelry, are eligible for return or exchange under the following conditions:
The following items are not eligible for return:
To initiate a return or exchange:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Refunds will be issued for the purchase price of the item. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, damaged item).
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.
We are happy to exchange items for a different size, color, or style, subject to availability. To exchange an item:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.
If you received an item as a gift and would like to return it:
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
In some cases, we may offer store credit instead of a refund. Store credit can be used for future purchases of our services or products and does not expire.
We understand that special circumstances may arise. If you have a unique situation that doesn't fit within our standard return policy, please contact us, and we will work with you to find a fair solution.
If you have any questions about our Return Policy or need assistance with a return, please contact us:
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our return and refund practices.
